Privacy policy

Last updated: 25 May 2026

This Privacy Policy explains how ByteOps Global Private Limited, operating the MathDingo store in India, collects, uses, stores, shares, and protects personal information when you visit our website, purchase the MathDingo Maths Confidence Kit, use our app-based learning access, contact us, or interact with us online.

By using our website, placing an order, or providing your information to us, you agree to this Privacy Policy.

1. Business Details

Legal Entity: ByteOps Global Private Limited
CIN: U62099UP2026PTC240895
GSTIN: 09AAOCB3092L1Z4
Registered Address: 17A106, Berger Delhi One, Sector 16B, Noida, Uttar Pradesh 201301, India
Brand / Product: MathDingo
Email: support@mathdingo.com
Website: mathdingo.com

2. Information We Collect

We may collect personal information when you visit our website, place an order, use our learning product, contact us, or interact with our advertisements and online forms.

This may include:

  • Parent or guardian name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Order details
  • Payment status
  • Delivery and tracking information
  • Customer support messages
  • Feedback, reviews, or survey responses
  • Marketing preferences and consent status

3. Child Learning Information

MathDingo is designed for children, but purchases, account setup, and consent must be provided by a parent or legal guardian.

Where required to provide the MathDingo Maths Confidence Kit or app-based learning access, we may collect limited child-related information such as:

  • Child’s first name or nickname
  • Age group
  • Class/year level
  • Learning goal selected by the parent, such as “catch up”, “stay ahead”, or “build confidence”
  • Learning progress, activity completion, or app usage information, where applicable

We aim to collect only the minimum information required to provide the product, learning access, support, and progress insights.

We do not knowingly collect sensitive child information that is not required for the service.

4. Children’s Privacy and Parental Consent

Because MathDingo is used by children, we take children’s privacy seriously.

Under India’s Digital Personal Data Protection Act, 2023, organisations processing children’s personal data are required to obtain verifiable consent from a parent or lawful guardian before processing such data.

For this reason:

  • A parent or legal guardian must place orders and create or approve access for a child.
  • We may request parent/guardian confirmation before enabling child-related app access.
  • We do not knowingly target advertising directly to children.
  • We do not knowingly use children’s personal information for behavioural advertising.
  • We do not knowingly sell children’s personal information.

If you believe your child has provided personal information without your consent, please contact us at support@mathdingo.com and we will review and delete the information where appropriate.

5. Website and Device Information

When you visit our website, we may automatically collect certain technical and usage information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website or advertisement
  • Approximate location
  • Date and time of visit
  • Cookies and similar tracking data

This helps us operate the website, improve performance, understand customer behaviour, prevent fraud, and measure marketing effectiveness.

6. Payment Information

Payments may be processed through Shopify-supported payment providers, Razorpay, Cashfree, PayU, Stripe, UPI, cards, net banking, wallets, or other approved payment gateways.

We do not store your full card details on our own systems. Payment information is processed securely by the relevant payment provider according to their own privacy and security policies.

For Cash on Delivery orders, we may share the order amount, delivery address, and contact details with courier partners for payment collection and delivery.

7. How We Use Your Information

We may use personal information to:

  • Process your order
  • Confirm payment or COD order details
  • Pack and ship your MathDingo Maths Confidence Kit
  • Share order updates and tracking information
  • Provide customer support
  • Activate app-based learning access
  • Send learning progress updates to parents, where applicable
  • Improve our products, website, app, and customer experience
  • Send service messages, order confirmations, and delivery alerts
  • Send marketing communications where permitted
  • Run offers, promotions, and retargeting campaigns aimed at parents/guardians
  • Prevent fraud, fake COD orders, misuse, and failed deliveries
  • Comply with tax, GST, accounting, legal, and regulatory obligations

8. Marketing Communications

We may contact parents or guardians through email, SMS, WhatsApp, phone, or digital advertising platforms for:

  • Order updates
  • Delivery notifications
  • Product support
  • Learning tips
  • Offers and promotions
  • New product launches
  • App access reminders
  • Parent education content

You can opt out of marketing messages at any time by:

  • Clicking the unsubscribe link in our emails
  • Replying “STOP” where supported
  • Contacting us at support@mathdingo.com

Even after opting out of marketing, we may still send important order, payment, delivery, account, or service-related communications.

9. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

  • Keep the website functioning properly
  • Remember cart and checkout information
  • Understand website traffic
  • Improve the shopping experience
  • Measure advertising performance
  • Run retargeting campaigns aimed at parents or guardians
  • Prevent fraud and improve security

We may use tools such as Shopify analytics, Google Analytics, Google Ads, Meta Pixel, or similar services.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

10. Sharing Your Information

We may share your information with trusted service providers where necessary to operate our business and provide our services.

This may include:

  • Shopify and website hosting providers
  • Payment gateways and payment processors
  • Courier and logistics partners such as Delhivery, DTDC, Blue Dart, India Post, Shiprocket, or other providers
  • Email, SMS, WhatsApp, and communication platforms
  • Analytics and advertising platforms
  • Customer support tools
  • App hosting, cloud, and technology service providers
  • Accountants, auditors, legal advisors, and compliance providers
  • Government, tax, law enforcement, or regulatory authorities where required by law

We do not sell your personal information.

11. Courier and Delivery Data

To deliver your order, we may share necessary shipment details with courier partners, including:

  • Customer name
  • Mobile number
  • Shipping address
  • PIN code
  • Order value
  • COD amount, if applicable
  • Parcel weight and shipment details
  • Tracking information

This information is required for delivery, tracking, returns, failed delivery attempts, and customer support.

12. Data Storage and Security

We take reasonable technical, administrative, and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, payment gateway, or storage system is completely secure. You are responsible for keeping your login details secure and using trusted devices and networks.

13. Data Retention

We retain personal information only for as long as necessary for:

  • Order fulfilment
  • Customer support
  • App access and learning services
  • Legal and GST compliance
  • Tax, accounting, and audit records
  • Fraud prevention
  • Dispute resolution
  • Business reporting and service improvement

Where information is no longer required, we may delete, anonymise, or securely archive it.

14. Your Rights

Depending on applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information, where legally possible
  • Withdraw consent for certain processing
  • Opt out of marketing communications
  • Raise a privacy-related concern or complaint

To make a request, contact us at:

Email: support@mathdingo.com

We may need to verify your identity before processing certain requests.

15. Third-Party Links

Our website, messages, app, or emails may contain links to third-party websites, payment gateways, app stores, courier tracking pages, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

16. International Data Transfers

Some service providers, including Shopify, cloud service providers, analytics platforms, payment providers, and communication tools, may process or store data outside India.

Where this occurs, we take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website, products, or services after any update means you accept the revised Privacy Policy.

18. Contact Us

For privacy-related questions, requests, or complaints, please contact:

ByteOps Global Private Limited
CIN: U62099UP2026PTC240895
GSTIN: 09AAOCB3092L1Z4
Registered Address: 17A106, Berger Delhi One, Sector 16B, Noida, Uttar Pradesh 201301, India

Email: support@mathdingo.com
Website: mathdingo.com